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The Register of Known Spam Operations
Promohouse / Custmarketing

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Promohouse / Custmarketing Index

Country: Austria
Marketer that spams mostly in the European Union to advertise mostly travel-related products such as package tours, all-in-one holidays, translation services, and the like. This organization's formal business addresses have been located in the Seychelles or Belize, but the actual business location is probably in the European Union.

Promohouse / Custmarketing SBL Listings History
Current SBL Listings
Archived SBL Listings

Main Information

Marketer that spams mostly within the European Union to advertise travel-related services, such as packaged tours, translation services, etc. Spams are sent in several mostly central and southern European languages.

This spammer is notable for being extremely difficult to dislodge from its ISPs. Promohouse/Custmarketing has some of the longest-lived open SBL listings in the Spamhaus record. One likely reason for this is that the Promohouse representative that uses the name "Jean-Louis Annabelle" or "Annabelle Jean-Louis" stubbornly insists -- to their ISPs and to us -- that they are simply sending opt-in newsletters and cannot account for all the "complaints" against them. The representative has repeatedly attributed these fictional "complaints" to somebody having subscribed to their list and forgotten about it, or to somebody deliberately subscribing known spamtraps.

Certain ISPs find their claims plausible. Spamhaus does not, for several reasons. Among those, Spamhaus does not accept spam complaints from the public. SBL listings are based on spam to our own spamtraps. In addition, Spamhaus does not open SBL listings because of spam sent to a single spamtrap unless other extremely aggravating factors such as malware distribution are present, factors which do not apply to Promohouse spam. With most SBL listings for Promohouse, Spamhaus had received a few dozen spams to a few dozen different spamtraps.

From 2012 (and probably earlier) through 2014, this spammer operated as Promohouse, Ltd., headquartered in the Seychelles. Our earliest information indicates that they were a marketing company that sold services including lists for sale/rent. They appear to have moved into the travel business sometime in 2012 or 2013.

After a series of SBL listings in 2014, the business name in use changed to "Custmarketing Inc.", and the business address moved from the Seychelles to Belize.

We believe that this organization's actual location is in the European Union, likely in Austria or Switzerland from the languages that they spam in and other characteristics of their spams.


Jean-Louis Annabelle
Promohouse Ltd.
307 Victoria House
Victoria, Mahe, Seychelles

Tel: +44.2070221610


Annabelle Jean-Louis
Custmarketing Inc.
1 1/2 Miles Northern Highway
Belize City - Belize

Tel: +1.7863528807

The Register of Known Spam Operations (ROKSO) collates information and evidence on entities with a history of spamming or providing spam services, and entities affiliated or otherwise connected with them, for the purpose of assisting ISP Abuse Desks and Law Enforcement Agencies.
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